FAQ's
📦 Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, please contact us through our enquiry form or email. We’ll guide you through the process, answer any questions, and confirm all product details before your order is finalized.
2. Can I receive samples before ordering?
Yes! We are happy to provide samples upon request. Sampling allows you to try our products before making a commitment — especially helpful for bulk or wholesale orders.
3. How long does it take to receive my order?
Once your order is confirmed, processing and shipping timelines will be provided based on your location and the quantity ordered. Most orders are dispatched within 2-3 days.
4. Do you offer refunds or returns?
We do not accept returns or offer refunds, as all orders are finalized after samples are approved and terms are confirmed. This ensures product quality and prevents unnecessary waste.
5. What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will assess the issue and work with you on a fair resolution.
6. Do you offer international shipping?
Currently due to the nature of our product, we do not offer international shipping.
7. Are your products suitable for people with dietary restrictions?
Yes! Our products are:
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100% Organic
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Vegan & Dairy-Free
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Gluten-Free
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Non-GMO
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Kosher Certified
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Sustainably Sourced from Brazil
Full ingredient details are available upon request.
8. Who can I contact for further questions?
Feel free to reach out via our Contact Us page or email us at info@acaibyacava.co.uk. We're happy to help with any enquiries.